When you need to take a picture on your mobile or tablet to answer a question on our app, your device may not launch your camera.

If this occurs, it is likely due to your devices' permissions. You will need to change these in order to allow the Site Assist application to access your camera. 📷

To do this you will need to do the below:

1. On your iOS device, go to your 'Settings'

2. Tap 'Privacy'

3. Tap 'Camera'

4. Find the 'SiteAssist' app and make sure that the camera is allowed (which is indicated by the switch next to the app being on and in green)

To do this you will need to do the below:

1. On your Android device, go to your 'Settings'

2. Tap 'Apps'.

3. Tap the 'SiteAssist' app (if you can't see it, tap 'All Apps' in order to make your phone show all of your apps)

4. Once you have selected the Site Assist app, tap 'Permissions'

5. Then select the permission(s) you wish to change and choose 'Allow' (It is recommended to do this for all the permissions that the app is requesting access to)

If you have changed your permissions to allow camera access and you are still not able to use your camera on the SiteAssist app, please contact us at help@siteassist.co or by opening a live chat via the SiteAssist app for further assistance.