How do I request for an extension for my open permit?

When you are the permit holder for an open permit, you can request for more time to complete the work associated with the permit.

Keep in mind, when you request for an extension for a permit, the request will need to be approved by a person who can approve extensions 🕧

To request for an extension on the mobile/ tablet application, you must log in to your account on the mobile/ tablet SiteAssist application. You must then:

1. Tap the 'Permits' button to view the permits available for your selected project

2. Select the permit that you wish to extend (this must be an 'Open' permit that you have the permission to extend)

3. Tap the 'Actions' button

4. Tap the 'Request Extension' button

5a. Tap in this box to type in a reason for your extension

5b. Tap in this box to input a new date and time

5c. Tap 'Send Request'

Now you will see that you have successfully requested for an extension.

At this point, a person with extension approval permissions will need to approve your extension request.

To request for an extension on the web application, you must:

1a. Click 'Projects'

1b. Select your project

2a. Click 'Permits' to see all of the permits available for your project (You can also find your permit via the Project Overview page)

2b. Click the permit you wish to request an extension for (you must have permission to request for an extension to the selected Open permit)

3a. Click the 'Actions' button

3b. Click 'Request Extension'

4a. Click in the 'End date & time' box to select a new date and/ or time

4b. Click in the details box to input the reason why you require more time

4c. Click 'Submit' to confirm your extension request

You will now see that an extension has been requested.

You can only approve an extension request if you have been given permission to do so (via an Authorisation group)

To approve an extension request on the web application you must:

1. Log into your account

2. Click 'Projects'

3. Click your project

4. Find the permit that you wish to approve an extension for

5. Click 'Review Extension'

Note: You will be able to approve or Reject the extension request

6. Click 'Extend' to approve the extension request; Or

7a. Click in here if you wish to leave a reason for rejection (you will need to leave a reason if you wish to reject the extension request)

7b. Once you have left a reason, you can click 'Reject' to reject the request

The person who requested the extension can request another extension if required.

This can also be done on the Mobile Application.

Sometimes, you may need to shorten a permit's duration. This may be done in the event that a permit has had a permit extension approved, but the extension was for too long.

To do this, you can follow the steps detailed in this article.

If you have any further questions or wish to leave any feedback, please contact us directly by emailing help@siteassist.co or by speaking to us via live chat on the mobile application or the web platform. 😁