If you are trying to upload a document or image to the platform, but you keep seeing the 'Upload Failed' message, it is likely due to your internet connection.
This can sometimes occur due to your internet connection or due to the size of the document.
The connection may have been interrupted or disconnected completely, resulting in the document not being uploaded. đ
So what do I do to fix my internet connection?
To reconnect to the internet you can try:
1. Check to see if you can access the internet on the device you are using.
If you can access the internet, please close and reopen the application and then upload the document again
If not, please go to step 2
2. You will need to fix/ refresh your internet connection:
If you are on Wi-Fi, disconnect from it and connect to your mobile internet (4G/5G)
If you are on your mobile connection, connect to a stable Wi-Fi connection
I have done this but am still seeing the error message.
If you have tried to fix your internet connection but the issue persists, you will need to connect to an internet connection that works in order to proceed.
You may want to contact your internet provider or mobile network provider, in order to find out why your internet connection is not working.
My internet connection is working but I still cannot upload an image
If your internet connection is working but you are still having issues uploading images, please contact us directly by emailing help@siteassist.co or by speaking to us via live chat on the mobile application or the web platform. đ